Refund policy

Returns:

Our policy lasts 30 days. If for any reason you are unhappy with your product, please contact us for a return within 30 days. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. - Buyer assumes all shipping costs. 

Refunds (if applicable):
     - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    - If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few (based on your credit card company's processing policies) days.

• If you are waiting on a refund, check with your credit card company or your bank. Once we process the refund, we no longer have access to where the funds are.

 Replacements (if applicable):
We only replace items if they are defective or damaged upon arrival from shipping. If you need to exchange it for the same item, send us an email at zenhabitats@mail2canada.com, along with pictures of the damage, and we will send you a replacement.

Returning a product for repair / damaged corners

If cages are put together incorrectly and you need replacement corners pulled out see video - https://www.youtube.com/shorts/Q8osvIjHZtw

Damaged corners can be stubborn, but with persistence they will remove as video shows. If you require us to do the corner repair, you can ship the pieces back to us for analysis and repairs. The only cost to the buyer will be all shipping expenses..... email us for our repair address zenhabitats@mail2canada.com.