FAQs

Product Questions

Do you offer payment plans?

Yes, we do! Just select ShopPay or PayPal at checkout.

Are Zen Habitats products covered by a warranty?

We offer a 5-year warranty on all Original and Meridian Enclosures, Stands, and Spacers.

What’s the difference between Meridian enclosures and our original enclosures?
What is the difference between Zen Habitats PVC & Wood Enclosures?
Are Zen Habitats enclosures stackable?
Can I place loose substrate in the habitat?
Can I use this as a bioactive habitat?
How much weight can an enclosure handle?
How secure is the screen top?
Do you have locks for the enclosures?
How easy are Zen Habitats enclosures to clean?

Some of our enclosures have front sliding doors (4’x2’x2’, 48”x24”x16”, and 4’x2’x4’) that are removable and our other enclosures have swinging doors (2’x2’x4’ and 2’x2’x2’), all of which allow for easy access to your enclosure for cleaning.  Please use pet safe cleaners. A vinegar and water mixture works great for us! Looking for an easy-to-clean solid substrate option that is great for your reptile's well-being? Check out our Original Zen Mat or Meridian Zen Mat!

Can I use UTH (under tank heating) and CHE (ceramic heat emitter) with my enclosures?

Our PVC panels support thermostat regulated UTH. Our wood panels are not compatible with UTH. All our enclosures work great with CHEs.

What are the enclosure doors made out of?

All enclosures include acrylic doors and we also have tempered glass doors available if you’d like to upgrade!

Can you attach a hammock to the habitat?
How do I attach lighting to the habitat?
How hot does the aluminum frame get with the heat lamp directly on the screen?

We tested both the Zen Habitats steel screen and the adjacent aluminum frame and there were no issues with heat. The steel screen tested at 89 degrees and the aluminum frame, placed 2” away, was only 85 degrees.

How does the size compare to a 40-gallon breeder tank?

A standard 40-gallon breeder tank is 36”x18”x16”. Our standard 4’x2’x2’ enclosures are 48”x24”x24” which is equivalent to approximately 120-gallons. This would make Zen Habitats enclosures three times larger by volume. 

We also offer additional enclosures in the following sizes:

48”x24”x16” – 80-gallon equivalent

4’x2’x4’ – 240-gallon equivalent

2’x2’x4’ – 120-gallon equivalent

2’x2’x2’ – 60-gallon equivalent

Does Zen Habitats have any accessories?
Does Zen Habitats make custom-size enclosures?

Assembly Questions

How do I assemble my enclosures, stands or spacers?

Our enclosures ship flat, to help save on shipping fees and to prevent damage in the shipping process. We designed our habitats to be easily assembled. Our original line requires a rubber mallet and our Meridian line does not require any additional tools. You can access our assembly video tutorials and written instructions here.

How do you disassemble a Zen enclosure?
How can I tighten loose corner pieces?

Shipping Questions

What is Zen Habitats' shipping policy?

At Zen Habitats our goal is to get your new ( in stock )  enclosures to you as soon as possible, usually within 7 business days after order date ( weather and holiday's permitting ) As these cages are considered an oversized package by most curriers, a small shipping fee is added to all orders. We always provide the best rate possible, often much lower than what we are actually billed for. 

We are not able to ship these over sized packages to remote locations - (such Northwest Territories, Nunavut, or extreme northern locations in many provinces). Some remote orders can be shipped but with an added cost. ( we will notify you of this extra fee before we ship ) if fees are not agreeable by both parties, we can simply refund the order. 


All back-orders will ship as soon as new inventory becomes available.

Please do not use third party and smart spot locations to intercept orders. Most places refuse the packages due to their size. And we cannot guarantee services with smart spot locations.

How do I find my tracking number?

Orders and tracking numbers are available to view in your account details. Once an item in your order ships, you’ll also receive an email with tracking information. Make sure to check your spam box! 

Which countries do you ship to?

We offer free shipping in the continental United States. We have partnered with distributors in Canada and the United Kingdom as well. Visit www.zenhabitats.ca for shipping to Canada and www.zenhabitats.co.uk for shipping to the UK.

What do I do if my Zen Habitats product(s) come in damaged?

If your product or any individual parts are damaged or there are any other issues with your products upon delivery, please email Zen Habitats at zenhabitats@mail2canada.com so we can help you out!

What’s your refund policy?

If for any reason you are unhappy with your product, please contact us for a return within 30 days of delivery. Read our return policy here.