FAQs

Yes, we do! Just select ShopPay or PayPal at checkout.

We offer a 5-year warranty on all Original and Meridian Enclosures, Stands, and Spacers.

Some of our enclosures have front sliding doors (4’x2’x2’, 48”x24”x16”, and 4’x2’x4’) that are removable and our other enclosures have swinging doors (2’x2’x4’ and 2’x2’x2’), all of which allow for easy access to your enclosure for cleaning.  Please use pet safe cleaners. A vinegar and water mixture works great for us! Looking for an easy-to-clean solid substrate option that is great for your reptile's well-being? Check out our Original Zen Mat or Meridian Zen Mat!

Our PVC panels support thermostat regulated UTH. Our wood panels are not compatible with UTH. All our enclosures work great with CHEs.

All enclosures include acrylic doors and we also have tempered glass doors available if you’d like to upgrade!

We tested both the Zen Habitats steel screen and the adjacent aluminum frame and there were no issues with heat. The steel screen tested at 89 degrees and the aluminum frame, placed 2” away, was only 85 degrees.

A standard 40-gallon breeder tank is 36”x18”x16”. Our standard 4’x2’x2’ enclosures are 48”x24”x24” which is equivalent to approximately 120-gallons. This would make Zen Habitats enclosures three times larger by volume. 

We also offer additional enclosures in the following sizes:

48”x24”x16” – 80-gallon equivalent

4’x2’x4’ – 240-gallon equivalent

2’x2’x4’ – 120-gallon equivalent

2’x2’x2’ – 60-gallon equivalent

Our enclosures ship flat, to help save on shipping fees and to prevent damage in the shipping process. We designed our habitats to be easily assembled. Our original line requires a rubber mallet and our Meridian line does not require any additional tools. You can access our assembly video tutorials and written instructions here.

At Zen Habitats our goal is to get your new ( in stock )  enclosures to you as soon as possible, usually within 7 business days after order date ( weather and holiday's permitting ) As these cages are considered an oversized package by most curriers, a small shipping fee is added to all orders. We always provide the best rate possible, often much lower than what we are actually billed for. 

We are not able to ship these over sized packages to remote locations - (such Northwest Territories, Nunavut, or extreme northern locations in many provinces). Some remote orders can be shipped but with an added cost. ( we will notify you of this extra fee before we ship ) if fees are not agreeable by both parties, we can simply refund the order. 

All back-orders will ship as soon as new inventory becomes available.

Please do not use third party and smart spot locations to intercept orders. Most places refuse the packages due to their size. And we cannot guarantee services with smart spot locations.

Orders and tracking numbers are available to view in your account details. Once an item in your order ships, you’ll also receive an email with tracking information. Make sure to check your spam box! 

We offer free shipping in the continental United States. We have partnered with distributors in Canada and the United Kingdom as well. Visit www.zenhabitats.ca for shipping to Canada and www.zenhabitats.co.uk for shipping to the UK.

If your product or any individual parts are damaged or there are any other issues with your products upon delivery, please email Zen Habitats at zenhabitats@mail2canada.com so we can help you out!

If for any reason you are unhappy with your product, please contact us for a return within 30 days of delivery. Read our return policy here.